Amazon Hiring for Customer Service Associate (pune)

Amazon Hiring for Customer Service Associate (pune)

0 - 2 YearsPuneINR 1,25,000 - 1,75,000 P.A. Transport Allowance,sodexo Vouchers, Night shift allowance, Over Time Allowance

Eligibility Criteria: 

• Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
• Flexible to work in 24/7 environment includes night shifts

Walk in date: 25th july 2015
Timing : 10 Am to 2 PM 

Contact Person: Gayathri
Mobile Number: 08143532272 (outstation number) 
Email id: pgythr@amazon.com (please send in your resumes to this ID) 

Note: Please Carry a Copy of Resume, Passport Size Photograph & Original Govt ID Proof 

Knowledge & Skills Required: 

Communication Skills: 

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Computer Knowledge/Skills: 

• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in the work environment
• Customer Focus:
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
• Problem Solving Skills:
• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Salary: INR 1,25,000 - 1,75,000 P.A. Transport Allowance,sodexo Vouchers, Night shift allowance, Over Time Allowance
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Keyskills: 2014, 2015, awaiting results, 12Th, call center and ites, graduate, fresher, hsc, undergraduate, BPO, ites, domestic, international, 2013, voice, Amazon, customer service executive, call center bpo, inbound bpo, backoffice, backend

Desired Profile

Education:UG -Any Graduate - Any Specialization, Graduation Not Required 
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required 
Doctorate - Doctorate Not Required