barclays

Support Analyst - 00162862 Primary Location :IN-Maharashtra-Pune Job Type:Permanent/Regular Posting Range :20 Apr 2015 - Ongoing Description  Live Support (60%) • Ensure Service are running as per SLA • Resolving live incidents / failures / issues quickly without impacting business • Ensures Incident Management / Problem management / Change management processes are followed while providing live support • Own the resolution of incidents within the agreed Service Levels • Provide long term solution for incidents and contribute towards building a very stable and reliable system • Ensure adhoc request raised by business users are addressed in timely fashion with quick turn around time Process Improvement (10%) • Work towards bringing down the incidents following problem management process • Ensure best practices are followed and Barclays standards are adhered to • Identifying areas of improvement and driving it end to end • Work towards operational efficiency in batch processing Team Management (10%) • Should have capabilities to lead the team from front ensuring failures are recovered quickly without any SLA breach • Verifying the operational quality of code before delivery.